Costumer Policy
Shipping Policy
Order Processing Time: All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates: We are proud to offer Free Shipping on all orders across the United States. The estimated delivery time for any US state is 7 to 15 business days after shipment.
Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 to 48 hours.
Damages & Losses: GetGoos Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns & Refunds
Return Window: Our return policy lasts 30 days. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.
Return Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Initiate a Return: To start your return process, please contact us at support@getgoos-store.com with your order number and the reason for the return. Do not send your purchase back to the manufacturer without contacting us first.
Refunds: Once your return is received and inspected, we will send you an email to notify you. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.